50.0% would refer friends and family to us

5 stars Customer since 2022

More then any other eye doctors office as I have been seen to them since I was 6 years old; was I more impressed and felt taken genuine care of them I did at GEM STATE. I did not meet my friends wife's however I did meet her associates Dr Brown and was very impressed. I shall be recommending this office to all I know.

5 stars Customer since 2021

Great experience.

I did get a note from to open personal file on-line. I do not wish to, is there a reason you want me to expose myself on line?

3 stars Customer since 2021

Dr. Brown seemed disinterested and seemed a little rushed. Especially with my position on masking. Front-end folks seemed upset with me when questioned why the need for masks when we are fully vaccinated and I was the only one in the waiting room. Lily was Really fantastic. I've been having problems with my current glasses since day one. Lily found the problem and offered to at least put in to have the lenses replaced. Lilly made a couple of suggestions on new glasses which saved me 50% cost from last year. Very well appreciated.

5 stars Customer since 2021

Everyone at Gem State Eyeware were kind, personable, and knowledgeable. They all made my visit very comfortable. Dr. Brown is very good at explaining what is going on in layman’s term and at the same time putting you at ease. I am very pleased that my doctor recommended that I come here especially since I am diabetic.

5 stars Customer since 2017

Friendly staffs, on time, clean environment!

1 stars Verified customer

I was a first time client at this business. When I was told that I would either have my eyes dialated, along with my sons, or would have to do pictures of my eye (at $40 each), I questioned why I needed to have it done that day. I was not informed that was going to be done or of the additional charge. My son is a newer driver and there is no way that I would allow him to drive home in that condition, but they wanted to argue it with me. When I then talked to the Dr about the issue, she then told me that we were not a good fit for services. Instead of trying to resolve the issue or help us, I was dismissed that quickly. I will not be returning to this establishment a 2nd time and would not recommend it to anyone!

1 stars Verified customer

Terrible. The person adjusting my glasses broke them and then told me they would refund me for that price. The next day I came in to retrieve that credit and the business told me there was nothing they could do because I was supposed to sign a waiver before they adjusted them. However I was never made aware of a waiver nor given one. Very frustrating and bad service. If you don’t give a patient a waiver to sign before then they should not have to deal with the consequence of that waiver. Do not recommend Gem State.

5 stars Customer since 2021

They were fast and polite and described everything hat was happening including costs

4 stars Customer since 2015

Friendly staff knowledgeable

5 stars Customer since 2021

The best eye clinic in Boise! Highly recommend Dr.Marisa Brown.

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