I was not pleased with my visit yesterday. There was a substitute hygienist working there, and she rushed through my teeth cleaning ridiculously fast. She didn't even polish all of my teeth. My molars and others weren't touched at all by the polish. The work she did do on my cleaning was very painful as she was clearly trying to get it done quickly, and my gums ached when she finished. I do not feel like I got a proper teeth cleaning. At one point there was quite a pause, so I looked up to see why she wasn't working on my teeth only to find her watching TV. I work nearby, so it only takes my 5 minutes to get to Dr. Hahn's office, but from the time I left my desk until the time I returned was only a half an hour, and that included making another appointment with the receptionist. I was told I could come back and have another cleaning with the usual hygienist at no cost to me, which I may do, but that means taking off time from work again. I'm usually very pleased with the office staff at Dr. Hahn's office, but this was a very irritating experience.
S. If I am correct, Michelle has already contacted you regarding our concerns. Please call me and we can reschedule you with Michelle for a more comfortable and thorough cleaning. We have already addressed this issue. Thank you for being honest with us. Cyndi