I had been going to Genesis for a few years, then my husband gave me a gift certificate to a "spa" as a birthday gift last June. I am not into facials and massages and things like that, so I got haircuts. I was never really happy the cuts (all by the same person) and after the last one, it was so bad, I told my husband I would never go back there and I was going back to Genesis. I called on a Tuesday and they had a cancellation later that day. I met with Arden who looked at my hair, and suggested several things we could do. Instead of cutting it short to get rid of the uneven layers, we decided to do it in steps over the next few cuts. Honestly, she did such a fantastic job of blending everything in and I don't see any of the chunks that were chopped out from the last haircut. She is amazing. I will definitely never stray from Genesis again. I learned my lesson. Thank you, Arden!