Broke a tooth, called for an appointment for the same day, Laureen was very accommodating, and explained I would be seeing a different Dentist. I was not concerned as I know Dr. Radtke only employees the best of the best. The Dentist held up to the standard that Dr. Radtke's office has always shown. The only downside was the Tech. Must have been an off day for her and she was sick, should not have been at work.