Very pleasant while at the same time very professional. The office manager Michelle and the technician (Mike?) were both knowledgeable and friendly. From what I could tell, they both wanted to make sure that I was comfortable dealing with them especially since they both explained/showed me that instead of just getting a tire repair (on one tire that got flat from my running over a pothole two nights earlier) that I really needed to get three new tires to go along with the one good tire that was still on my car.
Then Michelle/Mike also explained how the tires that I was getting from them are covered under a very generous tire guarantee and they reminded me that to extend the life of these tires, I should have them rotated every 5K miles in which case they offer free tire rotation as long as we call for an appointment in advance of when we want to bring the car to them for this service.
All in all, I am super glad that I came to George Oren Tire in Oakland once I got a flat tire from driving over a pothole on nearby Park Blvd. As a result, I plan to be one of their regular customers from now on :)