Highly recommend Gerald's to anyone with tire/automotive repair needs. The staff was polite, professional, respectful, and courteous throughout the course of my recent interaction. Rich checked my vehicle into the system. He communicated well...most importantly, he listened to me describe the issues, and he made notes to share with the guys performing the work. He gave me an honest estimate on wait-time based on the number of customers already in the system.
The problem I was having turned out to be manufacturer related, and they went out of their way to see to it that the issues were resolved. I received two phone calls during the process explaining the situation and my options for repair.
We now live in an age where customer service seems to have less and less importance to many businesses. For that reason, it is very refreshing and encouraging to see customer service clearly remains a pillar in the foundation of Gerald's business model.
Thanks and appreciation go out to the team at Gerald's for earning my business.