9680 Dorchester Road
Summerville, SC 29485

Mon - Tue: 7:30AM - 6:00PM

Wed: 7:30AM - 5:30PM

Thu - Fri: 7:30AM - 6:00PM

Sat: 8:00AM - 4:00PM

Sun: Closed

98.8% would refer friends and family to us

5 stars Verified customer

Great experience

5 stars Verified customer

I was very concerned about noises that were coming from my car, so I brought it in. The shop Manager was so nice, he even brought us into the shop to show us what was going on and what all needed to be replaced.

5 stars Verified customer

Highly recommend Gerald's to anyone with tire/automotive repair needs. The staff was polite, professional, respectful, and courteous throughout the course of my recent interaction. Rich checked my vehicle into the system. He communicated well...most importantly, he listened to me describe the issues, and he made notes to share with the guys performing the work. He gave me an honest estimate on wait-time based on the number of customers already in the system.

The problem I was having turned out to be manufacturer related, and they went out of their way to see to it that the issues were resolved. I received two phone calls during the process explaining the situation and my options for repair.

We now live in an age where customer service seems to have less and less importance to many businesses. For that reason, it is very refreshing and encouraging to see customer service clearly remains a pillar in the foundation of Gerald's business model.

Thanks and appreciation go out to the team at Gerald's for earning my business.

3 stars Verified customer

I have been a loyal customer for many years. I have always felt Gerald's offered great value and could be trusted to a good job. The last time I did not. I felt like there was not the customer journey I was use to. I felt like the service I had requested a week earlier was not completed properly which caused me to drive on an under inflated tire and week later needing to buy a new tire. My TPMS system now only works on the new tire. When I brought this up I was told I had to drive them for awhile. I had already driven them for over a week and 100s of miles. They worked before they rotated my tires. I also had brought my car in before for them to work on my TPMS. Never got it fixed. Money is not an issue to me. My point being is that I feel like just another number to them. I feel like things are being rushed through because they are to busy. Maybe they are. I guess one less customer is not that important. It truly pains me to write this because I was truly a big fan of Gerald's.

Gerald's Tire & Brakes-Summerville replied:

Michael,

Thank you for your feedback. As well, thank you for trusting Gerald's for your automotive repair needs.

We let you down this time and I apologize for your recent experience with us. I have reviewed your history and have asked the tire manager to contact you directly to determine how we can better serve you.

If you have any additional questions or concerns, please contact me directly at 843-851-7931.

Have a Great Day!

Brandon French

Shop Manager

5 stars Verified customer

Great customer service fast friendly

5 stars Verified customer

We always have a good experience at Geralds. Knowing that our vehicles and our safety are always the most important thing to the staff makes it easy to keep returning.

Peace of mind knowing when we drive away we've had great service and a great price.

Thanks to all the staff. Keep up the good work!

5 stars Verified customer

Great service friendly people

5 stars Verified customer

I was so impressed with them the minute i walked in. Very professional. This is the first time i have been to them yet when i came to pick up my car, several hours later, i didn't even have to give my name...they knew exactly what car belonged to me. And the long stem rose left in the car really made my day!

5 stars Verified customer

Quick service , kind ,understanding employees and I came in last minute... no problem.

5 stars Verified customer

Guys are always very helpful and made sure to call me when the tires were on. Rich helped me make the decision to get the road hazard warranty and I believe it is well worth the extra few dollars with the amount we travel with Troop 2 in Summerville BSA.

Good group of guys to deal with and very informative.

Kevin Hunt/ KWS Motorsports

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