Personal and caring service, is what I think of when it comes to these guys. They do the job, do it right and do it for a reasonable price. Let's face it, no German car place is gonna be cheap, as German cars and parts are not cheap. But they certainly are not overly expensive. They've helped me keep my old Golf running for many years and are very good about letting me know what's optional and what is not.
I have a very hard time believing other posts, claiming someone at Baldwin's lied about needed repairs. I think it must have been a misunderstanding. I say this because there have been a few items when I brought the car in, expecting a big bill and driving away with a 10th of what I expected.
Plus, they even dropped me off at home, when my car struggled into their lots, and then once it was fixed, dropped the car off at my house.