100.0% would refer friends and family to us

5 stars Customer since 2021

Although my newly adopted pup wasn't scheduled for her initial visit for another 2 weeks, this new vet was able to get her in much more quickly when she had some gastrointestinal distress. The vet was great, my new pup was calm, and I was very well pleased.

5 stars Customer since 2021

Very attentive and knowledgeable doctors and stadd

5 stars Customer since 2021

Dr.Alex is friendly and thorough. I am a senior and dogs have been a huge part of my life for many years. Our puppies were greeted in a caring manner; the physical exam was more thorough than I've seen in years. Vaccinations were given quickly and easily. Our puppies were distracted and did well. I am new to this clinic, feel ours dogs are in excellent hands. Also, Dr. Alex answered all my questions. Very happy with the care here.

5 stars Verified customer

Very thorough and readily answered all questions and did not feel rushed

3 stars Customer since 2016

We’ve been coming to Germantown Animal Hospital for 30 yrs. We’ve Been happy with our experiences. The last couple months we have had to bring our dog Cali in to try to figure out what has been going on with her. A lot of labs and no answer so far. I want to give some feedback on our most recent times there. We had labs taken again last week and the vet went out of town after. He did let me know that. I had to call the following week to see if there were any results. Because no one called us to let us know.

We were told that she needed abdominal ultrasound to further investigate as the labs didn’t show much. When I asked for an estimate I was given an amount of about $240 for an abdominal ultrasound. When I got to the hospital I was told that it was a adrenal and abdominal ultrasound and the cost was $420. The vet tech was very nice and apologized but I felt misled. Of course we wanted the test done as we have been very concerned. When I picked her up and brought her home I saw that her abdomen had been shaved. No one said anything before or after to me . The Veterinarians, Vet techs and office staff are all very professional and friendly. I just wished that in the situation I have been given more information upfront. We will continue to go to Germantown animal hospital in the future .

5 stars Verified customer

We were able to get an appointment promptly. They were very thorough and understanding during our visit. Test results came back quickly as well.

5 stars Verified customer

Excellent care and caring and patient staff. Also clean and cheery environment. Would highly recommend.

5 stars Customer since 2016

We went into the room very fast and the aid and Vet went through and checked our dog over. Then gave him a shot it did not take very long at all.

5 stars Customer since 2016

Amazing vet office!! They are always there to help especially having a new puppy at home. Both our dogs are patients and we couldn’t be any happier!! The doctors, nurses and all the staff take as much time with you as needed to answer your questions or explain things to you so you make sure you understand. So so kind- yesterday, our little pup had a neuter appointment. The staff had called to confirm a few days before surgery but I absentmindedly wrote down “Tuesday November 8” on the sheet we put on our fridge. The nurse called yesterday morning to confirm the surgery and I said yep I’ll drop him off at 730. She responded well the surgery is today so will that work? I felt SOOOO bad and apologized profusely and the nurse told me it was okay and it happens- never once making me feel bad for my mistake that was clearly my mistake. They still took him in and kept comforting me that it was okay which meant a lot since I NEVER do stupid stuff like that. And they are sooo good with our doggies. Our little fur family LOVES Germantown animal hospital!!!

4 stars Customer since 2016

Had to wait outside the window for 10 minutes before anyone approached me. ( granted it was lunchtime ) but it was cold.