We’ve been coming to Germantown Animal Hospital for 30 yrs. We’ve Been happy with our experiences. The last couple months we have had to bring our dog Cali in to try to figure out what has been going on with her. A lot of labs and no answer so far. I want to give some feedback on our most recent times there. We had labs taken again last week and the vet went out of town after. He did let me know that. I had to call the following week to see if there were any results. Because no one called us to let us know.
We were told that she needed abdominal ultrasound to further investigate as the labs didn’t show much. When I asked for an estimate I was given an amount of about $240 for an abdominal ultrasound. When I got to the hospital I was told that it was a adrenal and abdominal ultrasound and the cost was $420. The vet tech was very nice and apologized but I felt misled. Of course we wanted the test done as we have been very concerned. When I picked her up and brought her home I saw that her abdomen had been shaved. No one said anything before or after to me . The Veterinarians, Vet techs and office staff are all very professional and friendly. I just wished that in the situation I have been given more information upfront. We will continue to go to Germantown animal hospital in the future .