The Vet assistant was very efficient and explained everything to me in detail. However, I still do not understand why it costs so much to have a dog's nail trimmed! It seems with the prices you pay for everything else, this could be done as a courtesy!
The doctors and staff here are phenomenal. They take the time to explain things in a way that the average person can understand, send written instructions home with you, and don't pressure you to spend money on unnecessary tests or procedures. You can tell that everyone truly cares about the animals, and my dogs actually love coming there because they are treated so well.
After calling with a pet emergency (cat ate about 2 feet of string) on a Saturday morning they saw me right away. They knew who I was when I walked in the door and took excellent care of my cat. She needed X-Rays, and the vet walked me through what he was looking at on each scan/photo. I received a follow-up call as well, with them seeing how my cat was doing.