From the receptionists who schedule my appointments for me, to the massage therapists, and hair stylists - everyone is so nice! Which is a big deal for me, because it really shows the company tries to go above and beyond to let the customer know they are valued. I've only had massages there twice, but they've been amazing both times. The hair stylists do a great job as well and always do exactly what I want. The only downside to getting hair done there, at least for me, has been that the girls who do my hair don't seem very relational. The only reason I would not go back to get my hair done would be because they don't really try to build a relationship. & the other thing I appreciated & at the same time kind of not, was that they don't seem to take their time doing my hair. For example, they're not very gentle on my hair - and I have a hard head - but it still hurts because they seem like they're trying to rush through it.
Overall though, I would recommend Gervais to any body for a great day of relaxation! :)