Michelle, I'm sorry the service was so upsetting, and you won't be returning in the future. The auto repair industry for years has many things that are in common from shop to shop, and dealership to dealership. In our 65 years in business we have found the labor costs for quality technicians doesn't differ much from shop to shop, the parts sourced for repairs comes from a small handful of places that are typically close to similar purchase prices. When we see accusations of "high" prices or even EXTREME differences in one repair quote to ours we typically find that the quotes are not comparing apples to apples, and something maybe left out. We always make a repair quote based on what the worst case scenario could be in the event your car is the worst case scenario, we would much rather our customers be prepared for all scenarios in advance, than explaining why we didn't tell them the repair service could cost more while the car is taken apart. This removes all possibility of a customer feeling like they had no choice, or were unprepared for extent of work. This also and typically allows us to come in under the approved estimate cost sending a customer home with a smile, and knowing that we yet again proved our honesty and integrity. I'm sorry that our 2nd opinion inspection from another facility, and quote didn't work out for you. I hope that the shop your found took care of you. Best of luck in the future with your auto repair needs, and if you change your mind we'll be here.