Dr Shaw was very nice, knowledgeable and professional. He really handled things well, especially since I was in tears and thinking that my kitty was near death. Well, with his cool head and careful thinking he handled the situation very well and my kitty is recovering well! He also worked within my budget and decided what was the first thing we needed to do...baby steps after that! She was in terrible pain and discomfort and he took care of this and moved on to each thing carefully and quickly. I am definitely going to bring my other two cat's to him, before they have any trouble going on!