94.6% would refer friends and family to us

2 stars Verified customer

I've been coming here regularly for years and have always received really good service, until yesterday. My regular doctor left for another practice, so I was a little apprehensive to see a new doctor. While preliminary matters were done fairly promptly, I waited well over an hour after being dilated before the doctor came to examine me. When she did come in, there was no "sorry you had to wait so long", and she was very brusque. When I left, I asked the front desk how long my validation was good for - 90 minutes. When I pointed out that I was past that limit because I had to wait so long, she responded that it was only a few dollars. And then after I gave her a not so happy look, she said "sorry". I plan to see if I can go back to original doctor.

5 stars Verified customer

It was my first visit to Glendale Eye Medical Group and it was an excellent experience, from check-in through examination the entire staff was wonderful. Dr. Drexel, was thorough, informative and made me feel like I was his only patient of the day. Great experience.

4 stars Verified customer

It was a good experience overall. My only feedback would be that the appointment with the physician took almost 2 hours, as she was in and out. I get that they are seeing other patients, but I think waiting 30-40 minutes in between is too long. Need a better system.

5 stars Verified customer

Appointment started on time. All attendants were efficient and pleasantly helpful. Dr. Drexel didn't make me wait, answered my questions thoroughly and was fun to be with.

5 stars Verified customer

Facility is spotless. I had a comprehensive examination in a minimum of time and the doctor actually has a great sense of humor!

5 stars Verified customer

Dr. Kouyoumjian and his assistant were amazing! They were very through, took a lot of time to explain everything in great detail. The whole experience was very pleasant, comfortable, and knowledgeable. The office is fully equipped with all the gadgets and equipment needed, the front office staff/receptionists were very pleasant and professional as well.

5 stars Verified customer

fast and very friendly

1 stars Verified customer

Excellent

5 stars Verified customer

From the moment I got to the front desk to the medical assistant to the eye doctor, everyone was super courteous and sweet and my eye doctor was pleasant and funny

5 stars Verified customer

I walked in with eye pain, it was taken care of immediately! So professional!

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Dr Baba hit me in my llip and made my lip bleed. He then changed two temporaries that were just fine to two temporaries of the worst quality.. The charge for these two inferior temporaries were $278 which I clearly did not understand why temporaries were not being replaced with permanent restorations . I concluded that it has to do with "quick money" that did not have to go through the insurance company. I have had to take off all week to try to resolve problems he has created. He took a drill and destroyed my tooth . I only have a tiny nub.of a tooth. When I ask him why he did this to me , he does not respond. I went to him on three occasions, to be back where I started with two temporaries but in addition to that, my teeth have been destroyed. Of course like other irresponsible dentist, when he has done his damage, he runs. I am running also - straight to the dental board. I realize there is a reason he is primarily at a school. The worst dentist ever with no integrity. His dental assistants had to alert me to the fact that he had destroyed my teeth. If you don't want to have to miss work trying to correct the damage he has caused and time filing complaints and talking to lawyers. Run while you still have your teeth !!!!!! The worst dentist ever with no conscience as well. I have learned my lesson. "Never relax in a dentist chair and assume he has your best interest at heart. Contantly watch what he is doing or you too may end up with a nub of a tooth and unneccessary root canals." I too thought he was so caring and etc; until it was too late. He did not bother to tell me he had drilled my entire tooth making it impossible for a temporary to stay on. I am even more surprised by the "mature" way he handles the situation after he has done his damage. It is "you" that is the problem not his work. . I do not know if he destroyed my tooth out of pure meanness or if he felt destroying my tooth would now allow him to bill for a post and build up or if there is a legimatel reason I only have a nub of a tooth left because he refuse to answer the question. I suppose the Dental Board will have to review all the records and decide. I have also had difficulty getting my dental records which I am legally entitled to. I am planning to send him a certified request soon. ;
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