The salon has a great atmosphere and the greeting is welcoming. I was satisfied with my hair color and cut however, was very disappointed with my hair wash and blow-dry. My hair was not washed properly and hair color residue was left on my scalp and created an adverse reaction on my scalp which I am still dealing with it after 6 days. Color remained on my hair line 2 days after as it was not clean properly. The hair wash and blow dry were performed by the assistant of the master stylist. I paid extra for the master stylist but she didn't perform all the services. The blow-dry was a simple with no style.
Thank you so much of taking the time to write this review. We always appreciate any and all feedback as this helps with how we coach our staff in the future.
As an established salon, we are continually striving for excellence. In doing so, we apologize your recent experience with us was unsatisfactory and we would like the opportunity to fix that. We would like to invite you back in and offer you a complimentary scalp treatment to help soothe and relieve your scalp.
Feel free to reach out to us by phone or email with your name and info so we can schedule you in.