I was 20 minutes late for my appointment due to bad traffic (sink hole on Anderson, an accident on Innes, lights out on Innes at St. Laurent all contributed to the traffic jams). I understand that if there was another patient waiting, then you wouldn't have time to do the usually full cleaning and check up, but there was nobody in the waiting room, so I think you could have spent more than 20 minutes working on my teeth. And then to have charged me $165 was ridiculous. I have been a client of that office for about 40 years and I have only been late one time prior to this. I really think that you would treat your loyal patients with more consideration.