I am only giving half the rating because the dental staff was great! However, the secretarial staff left a very bad taste. Rude and very unhelpful. Last week they tell me my daughters visit is going to be $118. Okay, I am prepared for that. I get there and they tell me after the fact that it would be $160! Why, I ask. Because they don't understand my insurance and didn't figure it out, so now I have to pay the whole bill. Mind you, my children have gone there for 3 years. Then of course they say it's my fault as I should have called insurance. First of all, I did and the quote was $118. Second of all, that is your job!!! Never in 3 years have we had to call them, you always call us a week out from the appointment. You even called this time, but apparently it was my fault that you didn't know what you were doing. Again, dental staff GREAT! Secretary not so much! Very disappointed in this office.