Everybody was super nice and explained everything well. The employees seemed to treat Lady very, and gentle. She is doing great at home and doesn't appear to be in any pain. My only thing i was disappointed in was the stitch work. I didn't express my thoughts before surgery but i assumed they would stitch her up from the inside out so we wouldn't see any stitches except the last one. The incision looks fine though, it's not swollen, irritated, or anything.