I liked that Sam was so fast about reporting to my husband and I, the repairs that had to be made, and there were plenty. With Sam, we discussed what were the most important repairs to be made. He explained and discussed, in detail, the parts and processes involved in the repairs. We deliberated on our own, called him back after choosing the most important repairs and the car was ready the same day! Can't complain. We'll be back, once our budget allows.