20 Valley Street, Ste. 320
South Orange, NJ 07079

Mon: 9:00AM - 5:00PM

Tue: 8:00AM - 4:00PM

Wed: 9:00AM - 5:00PM

Thu: 1:00PM - 8:00PM

Fri: 8:00AM - 4:00PM

Sat: 8:00AM - 12:00PM

Sun: Closed

85.1% would refer friends and family to us

2 stars Customer since 2011

Waited 40 minutes for the nurse practitioner to come in after the tech took my blood pressure and ekg- the tech was rude and unprofessional

2 stars Customer since 2007

I had always been very pleased by Dr. Goldson-Prophete and her team. She is very courteous, has exceptional bedside manner, and spends considerable time to address my concerns accordingly. As a matter of fact, I had been so pleased over the years, that I referred my parents to her, in addition to my husband, after being married.

However, lately I have been extremely disgusted by some of her newer team members. Although, there is one that I did tell her myself, how patient she can be, there are others that are rude with no manners. There was one representative that raised her voice at me stating, "M'am, I cannot do that! That's too much!", after I asked her to lookup some medical records for me. Also, when I do call the office, I am placed on hold for at least 5-8 minutes, and when I call back, I receive a tone giving me the impression that I am actually expected to wait that long on a phone call. I highly recommend some of her newer team members to go through extensive training on proper customer service, because their behavior may be very detrimental to this practice.

I have known Dr. Goldson for over 10 years, so I choose to tolerate this, since she is a very good practitioner for myself, my husband, and my parents. Quite frankly, though, her team members are the doorway to her and I would not be surprised if Dr. Goldson loses many clients, because of some of their unacceptable behavior.

5 stars Verified customer

Staff was very courteous.

2 stars Customer since 2007

I have known Dr. Goldson-Prophete for many years and her performance with me has always been outstanding along with her team. She is courteous, she has very good bedside manner, and she takes considerable time to have my concerns addressed accordingly. As a matter of fact, I have been so pleased with her over the years that I referred my parents to her, in addition to my husband after being married!

However, lately I have been extremely disgusted by some of her newer team members. They can be very rude with no manners for the most part. I had a team member raise her voice at me, stating "Ma' m, I cannot do that... That's too much!", after I asked her to look up some medical records for me. Also, when I call, very frequently, I am placed on hold for at least 5-8 minutes and when I call back, I receive a tone as if I should be expected to wait for that long. I highly recommend some of the newer team members to receive extensive training in proper customer service as soon as possible, because their behavior can be very detrimental to this practice.

I have been a client of Dr. Goldson for over 10 years, so I choose to tolerate it, because she is a very good practitioner for myself, my husband, and my parents. Quite frankly, though, her team members are the doorway to her and I would not be surprised if she loses many clients due to their unacceptable behavior.

5 stars Customer since 2013

Very attentive

1 stars Customer since 2007

The service was horrible the receptionist had a nasty attitude made me wait over 30 minutes for a note for work and it was on a plan white sheet of paper then it had the wrong return date and when I informed her of that she told me I didn't tell her the date and she was just doing me a favor like it's not her job .... and actually even talking to my actual doctor is almost impossible

5 stars Customer since 2017

Everyone were kind,pleasant and respectful as always it is a pleasure to visit Dr Goldson office to have my medical needs taken care off.

5 stars Customer since 2015

Goldson Medical is a group of experienced,caring,friendly staff who strive to give the best in in office care.

5 stars Customer since 2015

Quit satisfied with my visit to the office.

Would appreciate a shorter wait time but everything else was find.

5 stars Customer since 2015

I had an excellent experience with Goldson Medical Associates. The staff was professional and friendly. My appointment was given in a timely manner.

I have a great deal of respect for Dr. Goldson and her staff. They are doing a fine job.

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