I will not be returning. While Pat was very nice and conversational, she never actually asked me what I wanted. I had an appointment for color and cut. When arriving she tried to minimize what was to be done suggesting it was only a root touch up and trim. I had to insist on full color. She never once asked what color or if there were any tone changes I wanted...she i guess just assumed. What I got was a darker version of what I already had. I asked for several inches to be cut off. That was done when the hair was dry. I assumed maybe the refinement of the cut would be done when it was wet after color. Surprisingly, it was never done. My hair was cut to just one length...which I NEVER do because of the thickness of my hair. My haircut looks like a teenager from the 90's and know I feel like I need to go somewhere else to get it done again. Waste of $150. Will not return.