I came in for a relaxation massage. It was far from relaxing. Although the young lady was very friendly she TALKED THE ENTIRE TIME. One hour of talking. I work in an environment where I have to talk to people all day long, I didn't want to carry on a conversation while getting what was supposed to be a relaxing massage. The massage was mediocre at best. The form I filled out asked if there were any particular areas I wanted to focus on and I said my neck and shoulders. I left with the same tense muscles in my shoulders as when I came in. I redeemed a gift card my husband bought me for Valentine's Day, there is still $30 on the card. I won't be using it. I was very disappointed in the service. It was my first time to use Gould's and it will be my last.