The environment is low stress- the waiting area is open, plenty of seating with areas for the more skittish animals to hide. The exam rooms are comfortable and relaxed. The frontline staff are on top of things. The techs are gentle and patient. The vet that I see (Dr. Williams) is amazing. She doesn't hesitate to do further research when necessary. All staff are communicative. The entire operation is professional and easy to use.
It's clear that not only are the staff members talented and diligent, there is also some good leadership at work here as well. They function very well as a team.