Reviews

Grand Spa

5 stars Customer since 2017

It was fantastic. Being a single mom, I rarely have time to do anything for myself, but I am so glad I decided to do this. I will definitely be coming back to Grand Spa!!

5 stars Customer since 2017

Lauren Eyer is the best esthetician I have ever seen! She is incredibly knowledgeable about skin care the the science behind it. I love the way my skin looks after a facial. Since I've been seeing here (3 times), my skin has improved drastically, I highly recommend!

4 stars Customer since 2012

Our massages were really good and 80 minutes went by fast. Our massage therapists are always good at Grand Spa. Our appointments get messed up sometimes when booking and the front desk ladies need a little attitude adjustment. They aren't very friendly when we come in and people I've spoken to say they don't feel welcome there because of the girls at the front. There is such a different experience when you walk in and feel like your looked down on or someone doesn't want to serve you and welcome you. Other times the girls have been fine, but there is a huge turnover and never see the same person twice. I'm not sure if they don't get paid well or what, but front desk and phone people need more training. I made an 11am appointment and got a reminder for 10am and this is not the first time that's happened to me. It messes up my day when they change my appointments.

Grand Spa replied:

Dear Gina,

We appreciate the feedback and will work on correcting these issues. We take all mistakes seriously and want you to be totally happy with your experience. We have a large front desk staff and you may see different faces helping out-but we work hard to keep our staff. Thank you!

5 stars Customer since 2013

I have had not so good experiences at this Grand Spa in the past but this last experience was wonderful. The front desk was fast, kind and friendly (last time the girl was a snob) and my treatment package was perfect! I was relaxed at the end of it and not sore the next day :)

Grand Spa replied:

Thank you Amy for the feedback! We are happy to hear that you had a great experience! We strive for excellence here at Grand Spa!

-Grand Spa

4 stars Customer since 2003

Elizabeth- in a word, fabulous!

Grand Spa replied:

Thank you for the positive feedback, Joell!

-Grand Spa

5 stars Customer since 2012

Great experience. Learned a lot, picked up some amazing products that will address my specific concerns, and I will definitely be a regular now. Shain was the best.

Grand Spa replied:

Thank you Christy, we appreciate the positive feedback! We have an amazing team of Estheticians! We look forward to seeing you again.

-Grand Spa

5 stars Customer since 2012

Ana is always great. I appreciate that she listens and adjusts to what my body may need.

Grand Spa replied:

Thank you Cindy! We've got an amazing team of massage therapist!

-Grand Spa

5 stars Customer since 2016

My HAIR is excellent, cut and color — high lites and color! The BEST! Woooo ha

Grand Spa replied:

Thank you Susan!! We are happy you love your hair!! We have an amazing team of hairstylist!

-Grand Spa

5 stars Customer since 2012

OLGA IS THE BEST GREAT COLOR SHE HAS A EYE FOR COLOR

THAT IS WHY I COME TO YOUR SALON BECAUSE OF OLGA

Grand Spa replied:

Thank you Joseph, Olga is great at what she does! We look forward to seeing you again soon!

-Grand Spa

5 stars Customer since 2015

Absolutely incredible as usual. Every experience here has been top notch.

Grand Spa replied:

Thank you for the feedback Tanya! We appreciate you!

-Grand Spa