Melissa-We are thrilled you liked Jin. We love her too! I am so sorry that the front desk was not as warm and welcoming as they should have been. That is not acceptable and we will do our best to improve upon that!
Absolutely the BEST massage I’ve ever had! I appreciate being able to hang out before and after in such a relaxing space.
Thank you for the feedback! We look forward to seeing you again!
Customer since 2017
I've been getting BBL treatments from Lauren. I recently had the 4th treatment done and any time I have questions I can call or text Lauren and she responds quickly and is always very pleasant. She is very professional and is a great representation of your company. The Spa is very clean and the front desk girls are always welcoming and nice.
If you are interested in hearing what you can improve, I would suggest upgrading the hairdryer in the ladies locker room. That little hotel type dryer that hooks on the wall is a joke. Some magnification lighted mirrors would also be nice for applying our makeup in there. The lighting poor, maybe some lighted bulbs around the mirrors. For a small investment it would make a much better impression and would be appreciated.
We are so sorry that the massage was not everything you were expecting. The massage therapist should be asking if the pressure is comfortable for you. We do look forward to seeing you again for another couples massage!
Customer since 2018
Absolutely loved my facial with Lauren Eyer. She did an amazing job and I will be booking an appointment with her again.
Every person we interacted with at Grand Spa was fantastic! Victoria was so helpful in scheduling our appointments and making sure everything was set-up for our Spa Day. The girls at the front desk helped set-up a reserved area for us and were very sweet! The services were fantastic. We had massages and a facial with Michelle, Anne, Alex and Lauren and we will definitely be going back soon! We were celebrating a 60th birthday and they definitely made the birthday girl feel special!