Thank you for the positive feedback Gray! We hope to see you again soon!
Customer since 2011
I have been going to Grand Spa for over 5 years. I have many spas to choose from and this is my favorite. I get my hair gone, facials, pedicures and massages. There are so many things that I like about Grand Spa: they are open 7 days a week, Olga does my blowouts beautiful. Sara and Lauren E do the best facials, they are so knowledgeable and sweet ladies. Alex is my go to for massages, not only is he fantastic he is so professional and a wonderful person. The front desk ladies are the best they have had in a long time. You are always greeted with a smile and they really work hard to accommodate you. Thank you for all that you do Grand Spa staff.
Thank you Sessni! We are SO happy to hear you had a great experience at Grand Spa! We look forward to seeing you again soon!
- Grand Spa
Customer since 2017
Lauren Eyer is the best esthetician I have ever seen! She is incredibly knowledgeable about skin care the the science behind it. I love the way my skin looks after a facial. Since I've been seeing here (3 times), my skin has improved drastically, I highly recommend!
Our massages were really good and 80 minutes went by fast. Our massage therapists are always good at Grand Spa. Our appointments get messed up sometimes when booking and the front desk ladies need a little attitude adjustment. They aren't very friendly when we come in and people I've spoken to say they don't feel welcome there because of the girls at the front. There is such a different experience when you walk in and feel like your looked down on or someone doesn't want to serve you and welcome you. Other times the girls have been fine, but there is a huge turnover and never see the same person twice. I'm not sure if they don't get paid well or what, but front desk and phone people need more training. I made an 11am appointment and got a reminder for 10am and this is not the first time that's happened to me. It messes up my day when they change my appointments.
We appreciate the feedback and will work on correcting these issues. We take all mistakes seriously and want you to be totally happy with your experience. We have a large front desk staff and you may see different faces helping out-but we work hard to keep our staff. Thank you!