95.5% would refer friends and family to us

4 stars Customer since 2018

Great massage. Jin did a fantastic job. The front desk was not very warm and welcoming unlike before.

Grand Spa replied:

Melissa-We are thrilled you liked Jin. We love her too! I am so sorry that the front desk was not as warm and welcoming as they should have been. That is not acceptable and we will do our best to improve upon that!

5 stars Verified customer

Absolutely the BEST massage I’ve ever had! I appreciate being able to hang out before and after in such a relaxing space.

Grand Spa replied:

Thanks for the feedback! We look forward to seeing you again soon!

-Grand Spa

4 stars Verified customer

Massage was amazing. Facial was great. Nails, hair and makeup were ok. I would go back but only for the spa treatments not the salon services.

Grand Spa replied:

Thank you for the feedback! We look forward to seeing you again!

-Grand Spa

5 stars Customer since 2017

I've been getting BBL treatments from Lauren. I recently had the 4th treatment done and any time I have questions I can call or text Lauren and she responds quickly and is always very pleasant. She is very professional and is a great representation of your company. The Spa is very clean and the front desk girls are always welcoming and nice.

If you are interested in hearing what you can improve, I would suggest upgrading the hairdryer in the ladies locker room. That little hotel type dryer that hooks on the wall is a joke. Some magnification lighted mirrors would also be nice for applying our makeup in there. The lighting poor, maybe some lighted bulbs around the mirrors. For a small investment it would make a much better impression and would be appreciated.

5 stars Customer since 2010

I love Grand Spa. Amber is great & all of the masseuse are very good.

Grand Spa replied:

Thanks Heather!!

-Grand Spa

3 stars Verified customer

I had a great couples massage with my husband. Our therapists were friendly and prompt.

Mine unfortunately left me with bruises all over my body.

It was suppose to be a Swedish (medium pressure) woah, lady.

We will be back, but I will certainly request another therapist.

Grand Spa replied:

We are so sorry that the massage was not everything you were expecting. The massage therapist should be asking if the pressure is comfortable for you. We do look forward to seeing you again for another couples massage!

-Grand Spa

5 stars Customer since 2018

Absolutely loved my facial with Lauren Eyer. She did an amazing job and I will be booking an appointment with her again.

Grand Spa replied:

Thank you Vanessa! Lauren Eyer is great at what she does! We look forward to seeing you again!!

-Grand Spa

5 stars Customer since 2018

Best massage ever! My husband and I got a couples massage and it was so great!! The spa was so nice too! Very relaxing and the service was excellent!

Grand Spa replied:

Thank you Janelle!! We appreciate the feedback!!

-Grand Spa

5 stars Customer since 2017

Every person we interacted with at Grand Spa was fantastic! Victoria was so helpful in scheduling our appointments and making sure everything was set-up for our Spa Day. The girls at the front desk helped set-up a reserved area for us and were very sweet! The services were fantastic. We had massages and a facial with Michelle, Anne, Alex and Lauren and we will definitely be going back soon! We were celebrating a 60th birthday and they definitely made the birthday girl feel special!

Grand Spa replied:

Thank you Kaylynn!! We appreciate the positive feedback!! We look forward to seeing you all again soon!!

-Grand Spa

5 stars Customer since 2004

Sarah is very personable and knowledgeable.

Grand Spa replied:

Thanks Ronna!!

-Grand Spa