I would give Dr. Cook 5 stars as he is kind, courteous and professional and has helped me with my medical eye issue. I would also give his staff who helped me with my eye glasses 5 stars. However, I have to rate Gray Family Vision as a whole and the person I had first contact and last contact with during my appointment does not deserve any stars. I wish I had gotten her name, but I was so unhappy with her, I could not think straight. There are two women behind the glass and I wish I could have had the pleasure of dealing with the pleasant one who likes her job. Instead I get the one that called me a liar and was very rude in general. If you can ignore the rude receptionist then I would recommend Gray Family Vision to you. If you can get beyond being disrespected when you check -in and when you check- out, it is worth it to see Dr. Cook.
Hi Sherri, Amy here - There is never a reason for front desk staff to be rude or disrespectful with our patients. This is a huge concern for us as a team and will be addressed immediately. My apologies for the behavior; my deepest thanks for your continuation of your relationship with our practice.