82.4% would refer friends and family to us

2 stars Customer since 2013

Always do an upsell when you visit, even when the service was previously done by them at an earlier time and isn't needed.

4 stars Verified customer

They took care of us quickly and were very pleasant to deal with.

5 stars Customer since 2013

Great service, excellent help and opportunities available. Highly recommended.

5 stars Verified customer

Was able to get in and out. Guys were nice and professional

5 stars Customer since 2013

I was happy that I was not pressured to get services that I did not come there for.

Grease Monkey of Ft. Collins replied:

John, thank you so much for the feedback! We are always happy to hear when we are doing things right.

5 stars Verified customer

I always get great service, everyone is always helpful and they explain things to me.

Grease Monkey of Ft. Collins replied:

HI Maria, we are so happy to hear that you were satisfied with your last visit with us. We love hearing from happy customers.

1 stars Verified customer

I've gone to Grease Monkey many times since moving to Colorado and usually they are my preferred choice for an oil change. However, I arrived at this location and both garage doors were wide open, but there wasn't a single person in sight, except for a guy outside attached to his cell phone. I sat in my car for a bit until someone finally emerged from the garage. He muttered something about high mileage, synthetic or regular, which I answered with synthetic. I then wandered into the lobby, which was empty, because the front desk employee's morning coffee had kicked in and he was clearly occupying the bathroom. When he was finished doing his "business", he came out and talked with the other employees for a bit and never paid me any attention. During the oil change, no one bothered to show me the dip stick or my air filter, which tells me their doing their job. I had to pop the hood myself to verify everything was done properly. I can only assume they didn't bother, because they didn't think the female with the shiny blue truck would care about silly things like that. Once they were complete, they called me up, gave me my total and sent me on my merry way. Needless to say, I went on my merry way and will never return.

Grease Monkey of Ft. Collins replied:

I am so sorry that you were unsatisfied with your experience, I assure you this is not the standard we have set for customer service and we will be discussing this with our team. Thank you for taking the time to leave feedback!

5 stars Customer since 2014

great service

Grease Monkey of Ft. Collins replied:

Thank you Richard! We appreciate the review.

5 stars Verified customer

Very friendly and fast

Grease Monkey of Ft. Collins replied:

Hi Jeff, we are glad that you had a pleasant and efficient visit! Hope to see you again!

4 stars Verified customer

Service was super fast, and the employees were friendly and professional.

Grease Monkey of Ft. Collins replied:

Thank you for letting us know how we did!