98.9% would refer friends and family to us

3 stars Verified customer

This is a nice spa as far as appearance and I do enjoy the monthly specials. I will say ALL employees aren't always the most friendly (I have been several times, so this isn't based off of one experience only). i never really know what I'm going to get. They definitely show if they're having a hard or stressful day. I have also on more than one occasion run into issues there such as having to wait a very long time for various reasons. They are often short-staffed and seem to have a lot of staff turn-over. Dr. Gordon also runs a MD practice along with the MediSpa, so it can be difficult trying to get an appointment sometimes; schedule in advance. Overall, they do a good job on procedures and the monthly specials are great. I just hope they can iron out some of the staff issues.

Great Expectations Medispa replied:

Dear Anonymous,

I so appreciate your honest feedback about your experience at the Medispa. I agree we have had some staff turnover that has been completely out of our control. Also I believe on the day you were here we were having extreme difficulty with out internet service and credit card service. However, that is not excuse to have less than adequate or friendly customer service. In addition, I do have a busy family practice but do try to make accommodations for injectables coming in early morning or staying after hours. Just let us know and we will try to work with your schedule. I would like to talk to you about your personal experience so that I can make sure that your issues are addressed appropriately. If you are willing please notify the Medispa and I would be more than happy to respond.

Sincerely,

Dr. Gordon

5 stars Customer since 2013

Always a good experience. Dawn and Kendra were so kind and helpful. Dawn is a professional and makes you feel super comfortable.

5 stars Customer since 2018

Had the permanent eyeliner procedure done. Dawn is awesome. She was very professional and explained everything beforehand. I highly recommend her!

4 stars Verified customer

Felt a little rushed but for the most part it was a good experience. Dr. Gordon and her staff were very friendly. The procedures I had were literally painless and she explained everything as it was happening. I will definitely go back.

5 stars Verified customer

Great staff and amazing products!

5 stars Customer since 2018

Dawn is extremely professional and careful to check often with the client to ensure they are comfortable. She is very sensitive to the clients needs and willing to do whatever it takes to ensure the client is satisfied with the result. I would highly recommend you consider using Dawn when considering permanent makeup.

5 stars Customer since 2012

Professional and Pleasant experience, excellent customer service and I felt very comfortable as soon as I walked into the office. Extremely happy with my procedure and Dawn Aust followed up with me to see how I was doing which was a nice personal touch. I totally recommend this spa!

5 stars Verified customer

Great service and products

5 stars Customer since 2018

Very pleasant personnel great atmosphere. Eager to please. Dawn treated me with upmost respect & made the procedure very comfortable. Very talented artist. Thank you very much!

5 stars Customer since 2018

Great friendly personable service and on time.. Thank you so much. Very happy with my permanent makeup.

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