The staff was really great - they took our dogs and our bunny as a last minute appointment to get their nails done on New Years Eve. They were super busy and were still willing to fit us in. We felt bad because our dogs aren't the best behaved when getting their nails done, but the staff were 100% professional. They even extended their dog/cat nail trimming special to our bunny. We didn't even ask for the discount, they just offered it, so that was especially nice. I honestly wouldn't take my pets anywhere else. You hear of other Vet practices pushing services or unnecessary procedures - these folks never do that.