1900 Wade Hampton Blvd
Greenville, SC 29615

Mon - Fri: 8:00AM - 6:00PM

Sat: 8:00AM - 3:00PM

Sun: Closed

81.8% would refer friends and family to us

5 stars Verified customer

I brought my car in to have tthem check a front wheel beering. I knew the issue and they confirmed and had it replaced faster than I expected. Always have a great experience with this shop. I recommend them to anyone who asks me. Keep up the great work!

5 stars Verified customer

Great service

5 stars Verified customer

Great work!

5 stars Verified customer

even though they were busy, my service was completed in a timely fashion. the staff was very friendly, courteous and professional

3 stars Verified customer

I'm happy with the work that's done on my car, but I have some suggestions related to customer service.

1. Please look your customers in the eye when they approach you. If you are typing on the computer when a customer approaches you at the counter, you can at least say, "It'll be a minute" rather than ignoring them.

2. When you do greet the customers to signal you're ready to help them, again, look them in the eye rather than continuing to look at the computer. We're human, not another machine in the garage.

3. Please don't insult other customers behind their back to other customers. If you talk negatively about customers to me, you'll do it about me to others.

4. When you discover what's wrong with the car, rather than just labeling the problem, explain it. The labeled problem is familiar to you, but it is not to most of the customers. We want to know why we're about to shell out $500, $1000, or more. If you can explain (not just label) exactly what the problem is, we're more likely to be confident in handing over the money to get the work done.

Following these few simple steps will improve relationships with customers remarkably.

Thank you for taking the time to read over this.

5 stars Verified customer

Perfect

5 stars Verified customer

Very nice. The lady at the front was professional, knowledgeable and helpful. I'll be back.

5 stars Verified customer

I trust all of my vehicles with Greenville Auto Repair. I have always had great great experiences with them. The staff is very courteous and considerate of my time.

5 stars Verified customer

Wonderful customer service

5 stars Verified customer

Friendly staff and no attempt to sell unneeded repairs or service.