For the first time in a long time I was unsatisfied with my visit to Greenwich Shell. I was not informed of a $300 + part that was installed after numerous discussions about the nessecary parts required to fix my vehicle. I was surprised to see the same part installed that I had replaced at the shop 13 months ago. I understand that I was just outside the 12 month warranty, but being a customer who has brought his vehicle in a dozen times for repairs/services at your shop it seems unfair to have to pay full price for a component that failed after such a short time in my car. I also did not receive the radiator fan assembly that was replaced even though I circled on the repair form to have all replaced components returned to me.
I understand the customer point of view and the customer had always been pleasant. Unfortunately he failed to update his comment that he was issued a full credit on the part the day after because the manufacturer credit our account. As he mentioned the part was passed the warranty period and paper had to be filed to issued credit.