I selected this salon because it is close to work for me. I looked at all of the team members and selected the one that styles her hair in a way that I thought she would most understand what I like. She was running behind so another girl came to get me and said she was behind so they were switching to her since I hadn't seen her before anyway. She said I hope that is okay. I should have said no, but I went ahead with her and explained what I wanted. Part of the way through my cut, she was asking someone else if they had time to rinse her client that had color on and that person didn't have time, so she finished my hair and let that other client just wait. So, then I felt like she was rushing through mine and just cut the rest of it short. I felt like if I would have waited for the person I selected, she would have been rushed because of being behind and this person didn't do a good thorough job because of her situation. So, now, I have a haircut that I paid a lot of money for that I am frustrated with. I am usually not a complainer, but I was so frustrated this morning when doing my hair, that I wanted to drive over there and say, "Fix my hair and spend the time to do a good job." But I also I don't want to be that dreaded customer that everyone hates and it would be really uncomfortable. I want to get it fixed, but I also don't want to go pay $50 somewhere else because I paid $50 to you yesterday. I was really looking forward to how close you are to my office so I could start going there. Very frustrated that I wasted $50 and have the same issues, but shorter hair.

Gregory Oman, DDS

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Gregory Oman

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