I visited your Brookshire location and I want to tell you how extremely pleased I am with you guys.
First of all I needed a part and called to ask if you had it etc..the woman that answered was VERY courteous and explained that there are two bulbs that it could be..one was more expensive. .the other cheaper...but she gave me pricing on both before I came. She went above and beyond to help me over the phone..the kind of customer service that large companies do NOT have anymore.
I want to add that it was a Friday afternoon and right in the middle of the heavy traffic rush.
I got to the office; the nice lady explained the process and they took my car in and fixed it right away!!!!
On a Friday afternoon without an appointment!!!!
To top all of this off; the bulb that I needed was the less expensive bulb and my whole visit was inexpensive.
This tells me that not only do the people here take pride in their professions; they are HONEST. I would have never known the difference in price of the bulbs but they charged me for the cheaper one and I just reassures me that I will not be ripped off here.
Thank you guys for your excellent customer service, your honesty and your professionalism.