94.1% would refer friends and family to us

5 stars Verified customer

Service was great.

5 stars Verified customer

Great service as always

3 stars Verified customer

it was alright there i don t know any of their names i know it was just a tire shop but the lady there doesn t seem too professional eating food and continued eating all through the time that she was waiting on me. The man was professional and that was the reason i went back there for tires after my initial visit to price some tires. He was very helpful in that when i stopped to price some tires he printed out prices for a few popular brands so iwas able to go home and review prices before i went back to buy the tires

5 stars Verified customer

Couldn't have scripted a better experience at an auto service center. Thanks for not telling me about all the other things that my vehicle should have done...seriously.

5 stars Verified customer

Hi.

I visited your Brookshire location and I want to tell you how extremely pleased I am with you guys.

First of all I needed a part and called to ask if you had it etc..the woman that answered was VERY courteous and explained that there are two bulbs that it could be..one was more expensive. .the other cheaper...but she gave me pricing on both before I came. She went above and beyond to help me over the phone..the kind of customer service that large companies do NOT have anymore.

I want to add that it was a Friday afternoon and right in the middle of the heavy traffic rush.

I got to the office; the nice lady explained the process and they took my car in and fixed it right away!!!!

On a Friday afternoon without an appointment!!!!

To top all of this off; the bulb that I needed was the less expensive bulb and my whole visit was inexpensive.

This tells me that not only do the people here take pride in their professions; they are HONEST. I would have never known the difference in price of the bulbs but they charged me for the cheaper one and I just reassures me that I will not be ripped off here.

Thank you guys for your excellent customer service, your honesty and your professionalism.

Johnny M.

5 stars Verified customer

I enjoyed my visit it was quick, easy and honest...I plan to go back for tires

5 stars Verified customer

It was such a pleasant surprise to finally find a auto shop that can make most repairs, and be honest and not inflate the price. They are so friendly and make an effort to know you and your auto.

5 stars Verified customer

Great service.

3 stars Verified customer

needed a car inspection done went to griffin tire on little rock road and machine went down guy told me to run over to the shop on brookshire and they would take care of me. they took my car in and did all the stuff guy came out said that would be thirty dollars your car failed. Tint on from window was 1/2 inch lower than it was suppose to be. guy was very rude about it car is only one year old and this is the way it came off the dealer lot didnt want to listen to me. i tried to esxplain to him if he would have told me there was an issue i would have paid them to fix it before they failed it. instead one of the other maint guys gave me a blade to trim it back the 1/2 inch in the parking lot. I asked him if it was ok he said yes. the other guy insisted to come back out and mesure it again even though you could clearly see it was with in the asi limit line. over all would have rated my experience a 1 but the owner came out to talk to me and felt she was very curtious in listening to my concerns and fixing.

5 stars Verified customer

Awesome staff and very good quality work at a price you can't refuse.