11 Rebecca St. Suite 110
Hamilton,
ON
L8R3H7
(905) 521-2181
Mon - Thu: 7:00AM - 8:00PM
Fri: 7:00AM - 5:00PM
Sat: 8:00AM - 1:30PM
Sun: Closed
About
Building a foundation of trust by treating our patients as special individuals is vital to our success. We understand how uneasy some patients may feel about their dental visits, and how we can make a difference in providing a relaxing and positive experience. Our entire team is dedicated to providing you with excellent, personalized care and service to make your visits as comfortable and pleasant as possible. We thank you for allowing us to take care of your dental needs and look forward to serving you.
Services
- 6 Month Smiles
Languages
- English
Payments
- Cash
Staff
Grover Dental Care Rebecca St
1 stars Anonymous Featured review
Our Dentist, Dr. Mark is a wonderful and talented man; very caring and gentle. He is 'one of a kind' and he, along with Melissa, are the only reason we attend this clinic. At times we have found the front desk staff indifferent. On several occasions we have been phoned about late payment when the agreed arrangement was to wait for Insurance decisions and pay once the clinic has heard from the Insurance Company. We find this annoying, unprofessional and somewhat insulting depending on the tone of voice over the phone. We are very grateful for Melissa who always manages to give us well thought out answers to our questions, corrects other people's errors and makes up for their indifference. The email we receive to remind us of our appointment times is helpful however the management sees fit to include ads from other businesses in the email. Why can't they just send an appointment reminder email instead of using this opportunity to make more money. We obviously have the internet and can look up anything we want to know. This again is very unprofessional. If we were going to recommend this clinic it would be solely because of our Dentist Dr. Mark.
Grover Dental Care - Rebecca St. replied:
We appreciate all comments, positive or negative. These allow us as a team to grow. We are fortunate to have Dr. Mark and Melissa here to make the transition easy. New team members are trying to establish the relationship you have with Melissa and Dr. Mark therefore sometimes they will be asking questions to clarify your previous arrangements.
With regards to the DemandForce appointment reminds, that is a program we use, and I will be researching the outside Advertising you mention, as that is not what we were intending.
Please feel free to contact me anytime you have questions or concerns regarding your care at Grover Dental Care.
Thank you!
Debbie M
Practice Leader
5 stars Anonymous Verified customer
Very friendly people and always with a positive attitude!
1 stars KOFFI S Customer since 2014
So horrible, the old man dentist that took care of me was so rude and I'm asking how the hell that man still working the ... Read More
5 stars ROCCO G Verified customer
Grover is always very accommodating.They bend over backwards to satisfy you..There is never a time when you do
not rece ... Read More
5 stars DAVID F Verified customer
Jennifer's great. Makes he visit seem shorter than it is.
5 stars Anonymous Verified customer
As always, a fantastic experience. Top-notch practitioners. A very satisfied customer.
5 stars LINDA A Verified customer
Dr. Mark is an amazing dentist. They responded immediately to my emergency situation.
5 stars DAN D Customer since 2014
Great People and Great Service as always!
5 stars AMANDA LYNN S Customer since 2016
Absolutely amazing staff. I had such great care and all i went for so far was a consultation, im excited to be working w ... Read More
5 stars SALVINA A Verified customer
Even though going to the dentist gives me the shakes, it's Always great to see Jennifer and Dr. Mark. They both do a gr ... Read More
5 stars CHRIS M Customer since 2015
Great, friendly staff. Very interactive with the patients and attentive to any questions or concerns that you may have. ... Read More