I was very disappointed in the Westside facility first they tell you to be there 30 minutes early before your appointment and they are late themselves opening the building. They seem to be so unconcerned about their behavior and not once apologize when opening the door. After waiting in the lobby another30 mins before the frontdesk came in 30 to 40 mins late, I proceeded to tell the front desk how upset I was standing outside in the heat with my gradkids who were there to see the Doctor.after 8am before they opened the door.and her response were that she apologized because she over slept. I find that to be unacceptable and very unprofessional ! Even the pharmacy call for authorization form personally spoke with the nurse said she seemed to be unbothered. I kept calling the husband asked her to please be sure that this is taken care of. The only one that was very polite and nice was the Dr.... The Doctor was the only reason I gained control of the anger i had..She was very professional, polite and expressed her apologies for the delay.. SO TO THE DOCTOR ,(THE DOCTOR ONLY!) THANK YOU FOR CHANGING THE WAY I FELT IN YOUR PRESENCE AND EVEN IN THE WAY I FELT THE REST OF MY DAY! THANK YOU! YOU WERE THE ONE WHO CHANGED MY DAY! Iam so afraid to go back there again. I fear that I may experience the same, but I know as long as that Doctor is there I'll be okay.
I thank the doctor for seeing me on the condition what's going on in our state. The professional was awesome and the front desk assistant was awesome..the licence patitional was very professionl with me.