The entire experience was as good as it can get when, bummer, your car breaks down. Jose is great and explains clearly what needs to be done and why it will take a few days to receive the needed part...no problem. He also goes over other issues with this older car and helps me decide whether to pour more money into repairs or jettison the car. During this Covid pandemic it’s hard to justify a new car when we’re only driving it about 20 miles a month. Their Covid precautions are good, all masked up w 6ft markers. Feels safe! All good! Thank you!