97.1% would refer friends and family to us

5 stars Customer since 1997

Every one very plsent

3 stars Customer since 2007

I was on time, waited 30 minutes. Told I could not sit in the car area, but a large dog was not going to work for my two dogs and keeping the peace. Which I understand. But for a 30 minute wait ..... for a tech spot is a bit excessive.

5 stars Customer since 2018

Very pleased with your service

Got an appt the same day and everyone was so nice.

5 stars Customer since 2014

I had to make a last minute appointment as Paisley wasn't feeling well, and they were very accommodating to get her in immediately. Pais is feeling much better today!

5 stars Verified customer

Great customer service!

5 stars Customer since 2003

I enjoyed working with your new vet tech. (sorry, I don't remember her name) She really knew what she was talking about and helped me remember a few things that I didn't think of regarding some of the things that Mississippi is doing.

2 stars Customer since 2018

Although the doctor did a thorough job as far as the exam went , I was taken by surprise when I was hit with an extra charge for them to look at something under the microscope during the visit . At no point was I told there would be a $37 charge for this service . They literally took scotch tape and pressed it onto my dog's skin and looked at it under the microscope. I did call the office to talk to the manager but they were not in . I was told I would receive a call back by today . When there is something that is done outside of the charges for an office visit it should be something brought to your attention not just added on to your bill when you are ready to check out . Left me with a very sour taste as I feel anything that would incur an extra charge should be brought to your attention and approved before it is done.

5 stars Verified customer

Dr. Vicente is fantastic in every way. A super caring doctor. The tech Lisa was also very helpful and knowledgeable.

Every experience I have had at Haines has been super great!

5 stars Customer since 2016

Everyone is so friendly and caring! Wouldn’t take my pets anywhere else!

Haines Road Animal Hospital replied:

Thanks for your review!

4 stars Customer since 2011

i love Dr V - always have. With that said, I was concerned that the atmosphere and overall demeanor of the office was SO different. It wasn't friendly like I'm used to. The office used to be busy and nuts which is what a Vet's office should be. Everyone spoke to each other and it was understood that critters can be a handful. Also, I was quite surprised that the parking lot was empty. To me, that is a signal of distress. I recognized no one and I think that is strange. I had absolutely no negative encounters with anyone and the technician with Carson's exam was really sweet. I am disappointed that Dr V didn't check Carson's teeth - in the past he has always commented on how great they look but that did not happen. I am remiss in not realizing he didn't check Carson's teeth, I should have realized it. I get nervous when I bring him in. Carson has some bad breath issues and I think at 10 years old that makes since.