This was my first time at Hairbenders. I had had a recommendation from a coworker to book Jacques ("Jackie"). I really liked Jacques. She's very nice and knowledgeable. She did a great job cutting and coloring my hair and spent a good amount of talking to me about what I would like. I felt that she interpreted what i asked her to do very well. She also wasn't pushy about selling products. My one complaint is that it is very pricey... much more so than my regular hairdresser who is out on sick leave. I really can't afford to pay this every haircut. For an occasional splurge, it would be ok. If one doesn't mind spending the money $150 - $200 for a cut and color, this is definitely the place for you!