1461 Cernohous Ave
New Richmond, WI 54017

Mon: 2:00PM - 8:00PM

Tue: 8:00AM - 9:00PM

Wed: 9:00AM - 9:00PM

Thu: 8:00AM - 8:00PM

Fri: 8:00AM - 5:00PM

Sat: 8:00AM - 4:00PM

Sun: Closed

98.6% would refer friends and family to us

1 stars Customer since 2014

This was my first very bad experience there and is likely just due to using a new stylist. Only once before in 3 years have i not liked my hair.

For starters, my stylist was 20 minutes behind. Then when i explained that i just wanted to cover my greys and be close to my natural color, she ended up coloring it 2 or 3 shades darker than my natural color. Not going to be easy to fix. When she waxed my eyebrows, i specifically said nothing drastic, and she took most of my brows away - and they were not even. I ended up coming back to get them fixed - Sammy was wonderful and took care of me to even them out. When my stylist washed and conditioned my hair, it was the shortest massage ive ever recieved there, literally about a minute. It is my favorite part of getting my hair done, so super disappointing. In the past when i get conditioning treatments done they have used a hot towel - not this time. In addition, i have brown all over my face and neck that i couldnt scrub off in the shower i took when i went home.

All and all, i walked in feeling excited and confident - and left feeling insecure and a little upset having spent so much money to look worse than when i came.

Please note, the stylist was very sweet and kind - just young and likely could use a little coaching.

4 stars Customer since 2008

Sammy does a great job!

5 stars Customer since 2017

They treat you with so much respect and such a friendly attitude! Absolutely loved it.

5 stars Verified customer

Very comfortable and excellent service.

5 stars Verified customer

Everyone is so friendly. They work hard to make sure they fit into everyone's schedule. Love the Hair Company!

5 stars Customer since 2016

Everything was great.

4 stars Verified customer

Prices were a bit higher than expected.

5 stars Verified customer

Sammi did an excellent job

3 stars Verified customer

I hate how I am constantly asked if I want a brow wax or deep conditioning treatment. Stop already, I never get either but am always asked even when booking the appointment. I also don't like how I am asked to book my next appointment when I just finished this one. They always tell me we are really busy and filling up but I can always get in within a few days! Stop upselling, it's annoying. I like my stylist but I do not like the constant upsell!

Hair Company & Spa replied:

I apologize that you do not like these offers. We work hard on giving the best service we can which includes these. Most of our guests enjoy having these extra services to help complete their look. We believe everyone can benefit from conditioning treatments as well. I feel that we are not doing our job to the full potential if we are not offering these things. However since you do not like this please let us know when you are in next and we can and do our best not to offer these things to you. I am very glad that you are always able to get in with your stylist when you want. That is great!

5 stars Customer since 2002

I enjoy my time at Hair Company & Spa. Everyone there makes it a wonderful experience. The staff is so kind and courteous. I'm pampered and treated like a queen. I had a friend I told to go there, she did and loves it too. She said she is sure she will be going back!

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