This was my first very bad experience there and is likely just due to using a new stylist. Only once before in 3 years have i not liked my hair.
For starters, my stylist was 20 minutes behind. Then when i explained that i just wanted to cover my greys and be close to my natural color, she ended up coloring it 2 or 3 shades darker than my natural color. Not going to be easy to fix. When she waxed my eyebrows, i specifically said nothing drastic, and she took most of my brows away - and they were not even. I ended up coming back to get them fixed - Sammy was wonderful and took care of me to even them out. When my stylist washed and conditioned my hair, it was the shortest massage ive ever recieved there, literally about a minute. It is my favorite part of getting my hair done, so super disappointing. In the past when i get conditioning treatments done they have used a hot towel - not this time. In addition, i have brown all over my face and neck that i couldnt scrub off in the shower i took when i went home.
All and all, i walked in feeling excited and confident - and left feeling insecure and a little upset having spent so much money to look worse than when i came.
Please note, the stylist was very sweet and kind - just young and likely could use a little coaching.