I had an excellent experience! I called the salon and they were able to get me in for an appointment in just a couple hours. I arrived for my appointment to get my haircut and was immediately warmly greeted. Kate was my stylist. She sat me down and spent 10 min. going over the cut amd style I wanted and discussed my hair health. I have never had someone take the time just to go over that with me. She then washed my hair explaining what products she was using all the while carrying on friendly conversation and making me feel very relaxed and pampered. She did an excellent job on my cut and then styled my hair explaining step by step how she was styling and what product to use as well as how I could achieve this style myself. It was fantastic. She spent over a hour total on my hair and truely cared and took her time and focus. It made me feel absolutely pampered and I WILL be a regular customer now.