I was in the chair the minute I walked through the door with the receptionist helping me take my coat off and hung it up. The style I got was amazing as always. The hand massage and especially the head massages were the best. While shampooing my hair I experienced another head massage. By the time I was ready to leave, the owner helped me put my jacket on, put some lipstick on me and set up an appointment in no time. When I left I felt like a new person. Relaxed and feeling great about my hair. Would recommend to anyone that wants a spa like treatment for a hair style that looks fantastic!