3 stars Anonymous Verified customer

Kelly is great. I got an amazing haircut and the atmosphere was nice. However, I couldn't give it above a 3 because my appointment was not booked correctly. When I booked the appointment, 3+ weeks in advance I wanted a consultation for a balayage. However, I clarified at the end of my conversation "If I decide it's the right choice, can I do it that day." The receptionist said "yes, absolutely." Now, I understand that she might have been distracted, as this was the end of our call. But, I was excited to have the full hair service, especially since I have a significant occasion. It's also a 1.5 hour round trip trek to the salon by bus from my home. So, I was again disappointed about needing to come back so soon. I was told that she was sorry, but surprised their was no accommodation made for the circumstances.

HAIR replied:

5 stars Kelly R Customer since 2015

Absolutely loved my haircut and the service was amazing. They also give complimentary hand massages while you get your hair done. Very relaxing!!

5 stars Anonymous Verified customer

Great salon. I see Eliza and she does a great job. Twice she's done exactly as I wanted or told me that what I wanted would take a few months. She's never done anything I didn't ask for and she's always done everything I asked for, or explained why she couldn't or why it wouldn't be a good idea at the time. The salon smells great, is clean, and everyone is pleasant.

5 stars Anonymous Verified customer

Stylist, wonderful. Haircut, perfect. Everything was great with the exception of the chair I had to sit in for a haircut. It tilted forward, the footrest was down on the floor, and I'm guessing the pneumatics were broken. Given their exceptional prices one would hope for comfortable chairs and working equipment.

HAIR replied:

5 stars Anna G Customer since 2016

Every time I come to get my haircut by Eliza I learn something new about my hair -it's amazing! My four-year old daughter was also getting her haircut at the same time and the staff was very welcoming and understanding of her "excitement" to be there (running/jumping). They even took time to curl her hair and add some temporary pink highlights. The front desk staff even put some lip gloss on her - she felt like a real princess! Thank you!

5 stars Anonymous Verified customer

Kelly was fantastic! I was in from out of town and she really made me feel comfortable. Excellent knowledge and cut! They come around and give hand massages which was nice touch too!

HAIR replied:

5 stars Heidi H Customer since 2008

Melissa has been doing my hair as well as others in my family for almost 11 years. I don't live in Madison but I make sure to have Melissa do my hair when I am coming to town. I haven't found anyone who I trust so completely to make me look good.

I love that I trust her to cut my hair with no direction from me. She understands my lifestyle and how much time I have to devote to my hair each day. She gives me a cut and look that I can replicate at home.

Melissa is the BEST!

5 stars Stephanie D Customer since 2017

I loved it and the scalp massage was fantastic

3 stars Nicole N Customer since 2017

My color turned out great. But the cut isn't very good. I have thick hair. Took about 8 inches off, she layered the back and one side but forgot the other side. Didn't even realize until after i left. Bangs aren't quite what I wanted either, I wanted more bangs because now it looks weird when my hair is in a pony tail. I live 3 hours away and made the trip for my hair.

5 stars Becca M Customer since 2017

Both of my experiences at Hair have been excellent. The extra little perks at Hair are so fun, and I know I will look great when I leave.