Kelly is great. I got an amazing haircut and the atmosphere was nice. However, I couldn't give it above a 3 because my appointment was not booked correctly. When I booked the appointment, 3+ weeks in advance I wanted a consultation for a balayage. However, I clarified at the end of my conversation "If I decide it's the right choice, can I do it that day." The receptionist said "yes, absolutely." Now, I understand that she might have been distracted, as this was the end of our call. But, I was excited to have the full hair service, especially since I have a significant occasion. It's also a 1.5 hour round trip trek to the salon by bus from my home. So, I was again disappointed about needing to come back so soon. I was told that she was sorry, but surprised their was no accommodation made for the circumstances.