Keith was great from start to finish. We spent the first 15 minutes discussing what I would like done to my hair. Keith listened and really took the time to understand what I wanted. He then went to mix the color and started on my hair. Keith works effortlessly and quick. The conversation was so natural; he's easy to talk to. When it came time to trim my hair, he helped me decide whether or not I should get side bangs (my hair is curly, and it can be tricky to have bangs). I ended up not doing the bangs and just getting the trim. Love my hair and i'm glad I have finally found my stylist!