The salon made an effort to correct itself. But a week later, and I don't feel the effort was congruent with the time I spent, etc. I paid $200 for cut and color. The cut was a bit long the first time. I wanted some taken off the top, and a bit of texturizing. I thought the texture might give the bland color more movement, and I always like to give new cuts and color a fair shake. The second cut was horrible. It looks like a Cost Cutters men's hair cut--and what's more is that when I went back to get the color done, the other stylists ALSO thought the cut was bad. One stylist pointed to the ear flaps and said, "What are these? They look like sideburns." Another stylist said, "Just let it grow, because the only thing I could do to it now is cut it shorter to get rid of some of this over-texturizing." She went on to explain "too much texturizing" to me. But the second color job was GREAT! However, the cut is atrocious, no fixing that. I felt they should have offered my money back for the cut, at least. I went in three times, total. That's just too much time to spend to get a CostCutter's look. I also must say that I had my chin and face waxed, and the person who did it was really fun and kind. I really liked her But the wax job didn't work at all. I had peach fuzz all over still and a few wild hairs that should have come out easily. Alas. I'm over 200 dollars and 7 hours total in the hole. (Three hours first time, One our second time. 3 hours third time.) A classy salon would have offered me at least a portion of my money back. I want to say that I went to Zinke twice before and I loved it. So this was an anomaly. HOWEVER, how the salon itself--not the stylists, but the salon itself--handled the anomaly was unsatisfactory. Most of the stylists are very good, very sweet, and mostly talented. I thank them for that. But...I sadly will not return.
Thank you for sharing your experience with us, Anonymous. I am glad to hear that you are satisfied with your color and that you enjoyed your time with our stylists. I'm sorry we missed the opportunity to refund you for the cut, since we weren't able to offer a redo I agree a compensation was in order. I'm sorry to hear we won't see you again, but please let us know if there is anything else we can do to make this right. -- Ellie, Salon Manager