92.0% would refer friends and family to us

2 stars Customer since 2017

The massage was great. The front desk has a very hard time scheduling future appointments. After making an appointment for the following week I received a phone call stating they could not honor that appointment and would have to reschedule. This has happened several times with this location. While the masseuse does an excellent job the front desk is clueless and this why I will take my business elsewhere.

Hand & Stone Massage and Facial Spa - Lake Mary replied:

Scott, I do apologize with the difficulty you experience with schedule. We would love it if we could speak with you more on this, so that we are able to create a better experience. If you would like please reach out to management at 407.804.0005.

5 stars Customer since 2015

I wanted to spend the entire day at Hand & Stone! The massage was excellent.

5 stars Customer since 2015

Very relaxing, as always

5 stars Customer since 2013

Great experience from beginning to end.

Friendly efficient front desk check-in.

Nice ambiance both in waiting area and massage room.

Another excellent relaxation massage by Jacquelyn!

5 stars Customer since 2010

Excellent relaxing massage with Nikiea

5 stars Customer since 2012

Staffs are great,especially Alfredo and those nice and approchable front desk ladies..

5 stars Customer since 2015

Hokemartin80

I am very happy with what Kevin did. He is very good at giving a great massage. I would use him again as all the guys are very talented.

Thanks Kevin,

Keith

5 stars Verified customer

All staff is very friendly and accommodating.

5 stars Verified customer

It was great

3 stars Customer since 2012

Message was good, but the experience of trying to make the appointment was awful. I called two different tones only to be forwarded to an answering machine and no one returned my McAllen. The third attempt I was placed on hold, then disconnected.

By the time I was able to make an appointment, there was very little availability on all tbexdys/ times I needed it.

Most of the Ripken I used to see have quit working there. I will no longer reccomebd hand and stone.