92.1% would refer friends and family to us

4 stars Verified customer

Phenomenal massage session. The girls at the front desk are friendly but always seem a bit impatient and want to get you out of there as fast as possible.

5 stars Verified customer

I enjoyed my massage so much that I scheduled another one in two weeks.

5 stars Customer since 2014

I always enjoy my massage at Hand & Stone. The therapist listens to me and works to help me feel better.

5 stars Customer since 2015

My facial with Kiana was a wonderful experience. I feel that I'm in such good hands. Kiana always takes the time to speak with me about my skin's needs prior to beginning the facial and walks me through each step during the process. This helps educate me on the products and feel more confident about what's being placed on my skin.

5 stars Customer since 2014

This facility is very clean and I love going monthly! The front staff is eager to greet you upon entry. Susie is a pro at massages!

5 stars Customer since 2014

Massage was perfect. Facial was so relaxing.

4 stars Customer since 2014

The facility itself is wonderful and always have good experiences there. Until last time! My massage therapist was not good at all! I did the extra for a deep tissue, like I do on occasion. There was nothing "deep" about it! And I don't know if she had something in her mouth becauseall I could hear is what sounded like her sucking on candy! It was very distracting! And then at the end, I walked out the room, she handed me a water and said ok bye, instead of waking me tot he front and asking how everything was, like how every other massage therapist does! It felt more like a massage envy experience then a hand and stone one! I left more irritated then relaxed.

Hand & Stone Massage and Facial Spa - Lake Mary replied:

Thank you for your feedback regarding your last massage. We invite you to reach out to management so that we can speak about your experience. Please do not hesitate to contact us directly at 407.804.0005.

4 stars Customer since 2016

Liz is the BEST massage therapist. I can't wait to go back to her.

Carrie is all knowing about facials. Love her.

This is THE package.

3 stars Customer since 2017

Place was clean, water was given before and after massage and they honored the coupon for Hot Stone Massage. The massage was really 50 mins not an hour. Therapist accidentally burned me on the waist with a stone and never apologized or acknowledged my "ouch" -just like it never happened. Needless to say most likely will not return because I'm afraid I may be seriously burnt.

Hand & Stone Massage and Facial Spa - Lake Mary replied:

Maria, apologized for you experience with the Hot Stone. I would love to speak with you further in regards to your last experience, get you back in to show you that our Hot Stone Massage is our signature service for a reason. Please reach out to management and we will be more than happy to to further assist you. 407.804.0005. Thank you!

5 stars Customer since 2016

I had a hot stone massage with Kelley and it was amazing!