I made my appointment online on May 8. When I arrived at the location they did not have my appointment or any record of it. I kept my email notification and showed them the info. While eventually I did receive the services booked, it appears that your online system substituted someone elses name in my appointment slot. The situation was upsetting and did not lead to a stressfree day of relaxation as expected.
The services received were great but the check in process was very poor.