Danica is a great massage therapist. However, I have decided to cancel my membership at Hand and Stone due to other circumstances. Those include continued mix ups with my appointments, difficulty getting through when calling to schedule appointments, website scheduling doesn't work, and the front desk staff is constantly changing which is a reflection of issues at that location. There were items in the bathroom that were broken or not working properly for over a month that should have and could have been easily repaired. When you go to a spa, you expect to be "pampered" having the bathroom equipment (toilet paper holder, sink handles) not working or broken does not make you feel pampered. I can understand a day or two, but over a month, it's too long! Hopefully they will get it together because the turnover in staff is just terrible.