Staff greeted me in a friendly manner, and the space is pretty. After completing my paperwork, the lead esthetician came to get me immediately. She explained the procedures and products well. The facial began a little 'heavy-handed' and rougher than I'm used to, but I knew she was experienced. Early on, she apologized for not having the steam machine in her room, and proceeded to tell me about the difficulty she's having with another esthetician, blah, blah. What started as a relaxing experience quickly turned into hearing information about what's happening behind the scenes with staff. This was immature and unprofessional behavior.