provided a very good hot stone massage however the scalp massage was not satisfactory too forceful needed to be more gentle aswell lavender was used not peppermint
The towel given to me and placed under my neck at the end to clean my skin was way too hot
Hello Brenda: We apologize for your experience with us on this occasion.
Our therapist would have conducted your scalp massage using normal pressure, however they should have asked you about the pressure used to make sure you were comfortable so we apologize for this. The same holds true for the hot towels. There os no control for the temp setting with these but the therapist can control the temp by cooling them down a little before they use them in the treatment. Once again they should have asked if the temperature was comfortable for you. And as for the scent, this was obviously just a mistake by the therapist in not making sure the right scent was given. Overall we do understand your concerns and we will be discussing matters with the therapist.
Once again we apologize for the inconvenience.